01
Check the basics first
Permissions, lighting, and a fresh sync often solve the most common issues.
The quick checks are designed to keep support short when the fix is straightforward.
Support
Help that feels like part of the product.
If something gets in the way, we will help you narrow it down quickly and get back to a calm workflow.
- Setup
- Sync
- Receipts
- Billing
Help desk
Setup Permissions and onboarding
Camera, photos, and first sync are the fastest checks.
Sync Private iCloud continuity
Keep the ledger moving quietly between devices.
Billing App Store purchase support
Restore purchases or reach us directly when needed.
Quick glance
Start with the essentials.
The most common questions and trust signals live up front, so the page feels like a real help entry.
02
Restore purchases
App Store purchases can be restored from inside the app after you sign in on the device.
If a purchase still does not appear, the App Store receipt path is the first thing to verify.
03
Reach a person
Email support when the usual steps do not solve the issue.
We keep the support path direct so there is no extra layer between you and the team.
Details
Clear, readable, and grounded in the original policy.
The structure is intentionally calm: each section is short enough to scan, but precise enough to preserve the meaning of the source docs.
01
Receipt scanning not working?
Make sure the app has access to the camera and photo library in system settings.
If recognition is off, try again with steadier lighting and a cleaner frame so the amount stays easy to read.
02
iCloud sync not working?
Confirm that you have an active Centsai Pro subscription, that you are signed into iCloud, and that iCloud Drive is enabled.
Check the network connection as well; the first sync can take a few minutes before every device catches up.
- Active Centsai Pro subscription
- Signed into iCloud with iCloud Drive enabled
- Stable network connection for the first sync
03
Subscription or purchase issues
All purchases are processed by the Apple App Store, so refund requests follow Apple's official process rather than our own support inbox.
You can restore purchases from within the app after signing in on the new device.
04
Still need help?
If the steps above do not solve the issue, email the team and include the device, the action you were trying, and what you already checked.
That gives us enough context to answer without making you repeat the whole story.
Contact
Send us the details and we will take it from there.
Use email when you need a human answer, especially if the issue involves sync, purchases, or a receipt that did not parse correctly.
We reply from the support inbox at jigoulee@gmail.com.